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Frequently Asked Questions
Here is a list of the most frequently asked questions
1. Is it possible to camp in non-designated camp
areas or the wild so to speak?
2.
What is the minimum age for a driver renting an RV?
3. Can I get a rental estimate?
4. What are acceptable forms of payment?
5. How early can I pick up my rental and when does
it need to be back?
6. Do I have to buy special insurance?
7. Are pets allowed in the RV?
8. Is smoking allowed in the RV?
9. What do I need to bring and what is already provided?
10. What do I need to do to make sure that I receive
a full refund of my deposit?
11. What happens if we have to cancel our trip?
12. What if we decide to return from our trip early?
13. What if I am arriving from another country or
overseas?
14. What type of gas mileage can I expect from the
motorhome?
15. Are motorhomes difficult to drive, slow to accelerate,
or slow to brake?
16. What if a motorhome has a mechanical malfunction
while I'm renting it?
17.
What is the difference between a Class A and Class C motorhome
or a travel trailer?
18. Are motorhomes complicated to hook up to campsite
facilities?
19. What sort of power sources do motorhomes use?
20. Is the RV self-contained?
21. Can I tow a vehicle or boat behind the RV?
22. Where do I find RV hookups while I am traveling?
23. Are there many places to stay overnight while
RVing?
24. How much do campsites cost?
25. Do campsites require reservations?
26. If I stay where there are no connections, how
will this affect my experience?
27. Are there size restrictions on coaches at campgrounds?
28. Do you provide mapping assistance?
1. Is it possible to camp in non-designated
camp areas or the wild so to speak?
Yes it is possible; however, for safety reasons and potential damage
concerns we recommend you camp in approved sites and areas. Motor
homes have low ground clearance and a long wheelbase. Even small
humps in the road or steep entry and exit drives can cause a motor
home to bottom out resulting in damage.
2. What is the minimum age for a driver
renting an RV?
All drivers must be at least 25 years of age.
3. Can I get a rental estimate?
Yes, we would be happy to prepare a rental quote for you. Please
provide the following information: Size of motorhome desired, dates
of rental, number of people traveling (children and adults), Route
desired and destination, and any additional special requests.
4. What are acceptable forms of payment?
We prefer that you pay with a major credit card: American Express,
Visa, MasterCard, and Discover. We do NOT accept personal or business
checks. We do require a photo ID plus a major credit card imprint
and a current Auto Liability policy. All items must be copied for
our files. Booking deposit must clear at the time of booking and
the remainder must clear 10 days prior to departure. We do not
accept cash. The security deposit must also clear the day before
departure.
5. How early can I pick up my rental
and when does it need to be back?
Pick up times are between 12 PM and 6 PM the day of your rental.
An appointment MUST be made to arrange pick up and return of RVs.
Please allow up to 4 hours for orientation, training, and paperwork
at the time of pick up. You must return your RV before noon the
day after your final rental date. Please allow 1 hour for return
so that we may review the condition of the coach together and process
final checkout paperwork. We function much like a luxury hotel
in this respect, and late fees, if assed, do apply, as our business
is very time sensitive in nature.
6. Do I have to buy special insurance?
Check with your current auto insurance agent to see if you are
covered in these types of rental vehicles and or through your agent
generally you can purchase special one-time or additional coverage
to protect you and your occupants. We require that you have current
and appropriate personal auto liability coverage prior to and while
renting a SunShare RV. In case of an accident, your insurance carrier
is considered the primary policy followed by our insurance policy,
which is supplemental and secondary. Your out of pocket deductible
in case of collision will not be greater than your deposit, per
occasion. Any non-collision or accidental damage that is found
to be due to driver/operator negligence will be paid fully by the
driver/operator at fair market repair rates. Also check with your
insurance agent about upping your property damage amount substantially
to cover our motor homes and or other property you may damage.
This fee is minimal over a year.
We do not currently offer additional short-term rental insurance
or a damage waiver daily fee. There is no such coverage you can
purchase that will allow anyone wanton disregard for not taking
care of and being responsible for such equipment. It is in your
hands and you will be held responsible.
7. Are pets allowed in the RV?
Unfortunately, no. In order to keep our units clean we cannot allow
animals in the RVs. There is an additional cleaning and deodorizing
fee for coaches returned with indications of the presence of pets.
PLEASE respect other future guests. Many folks are allergic to
pets and in some cases severely. You will be held responsible for
thorough cleaning, damages, and or someone's allergic reactions
if you disregard this policy. This is no joke in our business and
is not to be taken lightly.
8. Is smoking allowed in the RV?
No, absolutely not. All of our units are strictly non-smoking.
There is a $1000.00 cleaning and deodorizing fee for coaches that
have been smoked in plus full repair fees for any burn or smoke
damage. Including carpet or upholstery replacement. Please respect
our owners' wishes and future guests to follow your use.
9. What do I need to bring and what
is already provided?
All rentals include an SSRV convenience package including but not
limited to: Dish Drying Rack, Kitchen Size Trash Bags, 2 Trash
Cans, Dish Towels, flashlight, paper towels, Entry Mat, Household
Cleaner, Mini or installed Vacuum, RV Toilet Paper, RV Toilet Tank
Chemicals, Basic Tool Kit, Tire Pressure Gauge, and all hoses/
cables/ power cords for hookups. Each unit comes with a microwave,
stove, oven, refrigerator, and freezer. You may use additional
linens, towels, dishes, cookware, bucket, broom, mop, cloths hangers,
water pitcher, strainer, potato peeler, platter, travel bag or
backpack, tablecloth, assorted pots and pans, cutlery, baby seats,
bike rack, camp chairs, tents, horseshoe or badminton sets and
other miscellaneous RV experience enhancing items depending on
availability. There are no charges for our inventoried items. You
are however checked the items out and are responsible for their
condition and safe return to avoid additional charges. You will
need to provide all food and any additional cooking supplies and
eating utensils you plan on using. Coffee pots and filters may
be requested if available also at no charge.
10. What do I need to do to make
sure that I receive a full refund of my deposit?
We ask that you return your RV respectfully maintained and on time,
generally straightened up (remove trash and debris), without damage,
and with a full tank of fuel. We do not require our renters to
dump the RV holding tanks, fill the propane (except in certain
cases), or sanitize the unit. RVs that are returned damaged will
be charged according to market rates to repair the unit. We also
will assess a small refueling fee in addition to the cost of fuel
for RVs that are returned without a full tank of fuel. RVs that
are returned "trashed" (garbage, dirt clods, stains,
etc.) will be charged a cleaning or repair fee starting at $60.00.
Please treat this equipment with respect and care as if borrowed
from your best friend so that future renters may also enjoy their
RV experience as you have. We do reserve the right to refuse service
to guests who do not respect these simple guidelines.
11. What happens if we have to cancel
our trip?
We want to work with our clients if possible; however, certain
business restrictions must apply. Policy dictates that cancellations
more than 10 days out will forfeit only the booking deposit. Cancellations
less than ten days prior to departure are non-refundable. However
our Group
Share clients can reschedule within their contracted period
with no penalties as availability dictates.
12. What if we decide to return from
our trip early?
Unfortunately policy dictates there are no credits for early returns.
13. What if I am arriving from another
country or overseas?
We have special arrangements for out of town clients and can make
travel arrangements and preparations to make your stay more enjoyable.
You must have a standard national driver's license in order to
operate the RV.
14. What type of gas mileage can
I expect from the motorhome?
While gas mileage varies depending on travel conditions; you can
expect approximately 6-10 miles per gallon for a Class A motorhome
running on gasoline. With an average 75-gallon tank, you can expect
to travel for 450 - 750 miles on a single tank of gas. Diesel pushers
normally have a 75 to 90-gallon fuel tank and will achieve approximately
8-14 miles per gallon for a travel distance of 720 - 1260 miles
on a single tank.
15. Are motorhomes difficult to drive,
slow to accelerate, or slow to brake?
Of course if you have never driven a motorhome before, there is
a learning curve, which we will gladly assist you through. Our
policy is to never let you leave without being a confident, capable,
and defensive motorhome driver. Our success and your safety depend
on this. As with the first time you drove a car, it was awkward
but you were cautious and learned. Motor homes are much the same.
Obviously they do drive differently and are larger so extra caution
must be applied to your driving skills including but not limited
to greater following distances, looking up to avoid roof damage,
thorough understanding and proper use of our mirrors, etc.
16. What if a motorhome has a mechanical
malfunction while I'm renting it?
If a breakdown should occur while you are traveling; we offer access
to roadside protection through our toll free number that will be
provided to you at check out. Solutions range from roadside mechanical
repair to delivery of substitute transportation and suitable lodging.
It is our goal for you to enjoy your trip worry-free and we will
do what is necessary to accomplish this. As with any adventure
travel, we cannot predict exposure to various circumstances, but
are confident and will tirelessly work to find a reasonable solution
to any given situation with your help. We ask you contact us even
with minor concerns as we always hope to avoid major trip delays
or additional expense, etc., be catching things early. Our goal
is to perform much like a remote concierge to see the successful
conclusion and safe return from your adventure.
17. What is the difference between
a Class A and Class C motorhome or a travel trailer?
Class C motorhomes are smaller than a Class A and have an additional
bed over the cab or driver area. Class C's have tighter spaces
and a step down into the drivers cockpit. The driving area is more
confined much like that of a van or small box truck. Travel trailers
must be towed by a truck and the facilities cannot be accessed
while on the road. Class A's on the other hand are more like a
bus and have large panoramic views for the driver and passengers.
They are all one level and more spacious to move around in and
generally fully accessible while traveling.
18. Are motorhomes complicated to
hook up to campsite facilities?
Hooking up a motorhome is not difficult. There are a few steps
and we will instruct you on these at the time of pick-up. If you
need assistance while on your trip, campsites are friendly places
full of knowledgeable folks willing to assist anyone in need. Never
be afraid to ask a fellow camper or attendant even the simplest
question. The industry is full of knowledgeable and friendly people.
What's more you may make new friends and be able to pay it forward.
19. What sort of power sources do
motorhomes use?
Motorhomes are powered by V8, V10, or diesel engines. The water
heater, furnace, range top, refrigerator, and oven are powered
by propane gas also known as LPG. Refrigerators, water heaters
and furnaces can be dual powered with electricity when the generator
or shore power is activated. These units usually have switches
and are 'smart' and choose the best alternative available to them
automatically. The dash air conditioner and heater is powered by
the engine while driving; and the overhead air conditioners, microwave,
and other items are powered either by the outside 110-volt shore
hookup, an inverter, or by the generator. Coaches with inverters
can generally run all 110-volt electronics off the batteries for
a time even with the engine off. There is no sense adding to your
fuel expense using a generator if the inverter will do. Generally
motor homes with inverters will only need the generator while driving
for overhead roof air conditioners. All other 110-volt items should
be usable.
20. Is the RV self-contained?
Yes. All of our coaches have onboard generators to power the unit,
complete kitchens, restrooms, and living area including a TV, which
can function while in transit.
21. Can I tow a vehicle or boat behind
the RV?
Yes, in most cases. Please request this at the time of booking
to discuss with your SunShare rental associate. A specific release
and form must be completed and you must have an authorized trailer
company check the hookups. SSRV is not responsible for damages
to any trailered or towed vehicles or items. Certain weight restrictions
do apply and damage to the motor home by overloading are your direct
responsibility. In most cases it is easier and advisable to rent
a vehicle at your destination over towing. Some rental companies
do deliver! Fuel costs alone for the additional weight and hassles
including but not limited to an inability to back up make it more
affordable to simply rent at your destination. Dragging something
around our great country can amount to little more than a ball
and chain.
22. Where do I find RV hookups while
I am traveling?
There are thousands of campgrounds throughout the US that provide
parking, hookups, and many provide washing machines and dryers,
swimming pools, recreation rooms, playgrounds, and on-site convenience
stores. You may click
here to link to our links page to browse additional websites
for more information. There are many campgrounds and networks that
provide RV hookups, dumping, water refill and other specialized
RV amenities and services. Surprisingly with a little ingenuity,
you can power your motor home in more places than you may think.
You can easily pick up a 10 gage (it must be 10 gage), 50 foot
regular household type extension cord at many hardware stores that
can give you access to adequate power while at your home loading
or even plugged into any found outlet.
23. Are there many places to stay
overnight while RVing?
There are over 16,000 campgrounds in the US. About half are privately
held and half are national and state parks and forests. Sites are
located in and around major cities, in rural areas, near popular
attractions, and just about on any public roadway in the US. Furthermore
overnight quick stays are welcome in Wal-Mart parking lots and
many roadside hotels and motels have 30 amp electrical hookups
available on site for a small fee.
24. How much do campsites cost?
Rates will vary depending on time of year, facilities, location,
and availability. Prices can range for full hookups from $10 to
$50 a night and services will vary. Many offer shuttle services,
etc., to assist in your camping needs.
25. Do campsites require reservations?
In many cases you can just pull in. However if you know where you
are going in advance, it is advisable to call ahead. Also, depending
on season, availability will vary. SSRV is committed to assisting
you in this endeavor.
26. If I stay where there are no
connections, how will this affect my experience?
You can use the generator for electricity and you will have to
periodically fill your fresh water tank and dump your black and
gray wastewater tanks in approved facilities. The units are self-contained
and depending on usage and duration your time between these needs
will vary.
27. Are there size restrictions on
coaches at campgrounds?
In some cases yes. It is advisable to discuss this when making
a reservation.
28. Do you provide mapping assistance?
Yes with mapping software, campground guides and, depending on
availability, GPS units.
29. Is it possible to camp in non-designated
camp areas or the wild so to speak?
Yes it is possible; however, for safety reasons and potential damage
concerns we recommend you camp in approved sites and areas. Motor
homes have low ground clearance and a long wheelbase. Even small
humps in the road or steep entry and exit drives can cause a motor
home to bottom out resulting in damage.
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Contact the location nearest you to find out about great trips including:
NASCAR & IRL
View some pics from the pits of Nascar
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Grand Canyon
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